Service

We recommend booking 3–7 days in advance to ensure service availability. For certain services such as helicopter tours or arrangements that require special coordination, it is best to book at least 24–48 hours in advance. For last-minute requests, please contact our team and we will do our best to assist based on availability.

Yes. Cancellations made more than 72 hours before the scheduled service are eligible for a full refund (100%). Cancellations made 24–72 hours before the scheduled service are eligible for a 50% refund. For cancellations made less than 24 hours before the scheduled service, payments are non-refundable, except in certain emergency situations supported by valid documentation.

We accept bank transfers, credit cards (Visa, Mastercard, and American Express), PayPal, WeChat Pay, Alipay, as well as cash payments in Indonesian Rupiah (IDR) and US Dollars (USD). Our team will provide the appropriate payment details during the reservation process.

Yes. Safety is our top priority. We work with licensed helicopter operators supported by internationally certified pilots with more than 5,000 flight hours of experience. All aircraft undergo regular maintenance and inspections in accordance with applicable aviation safety standards.

If weather conditions do not meet flight safety standards, such as heavy rain or strong winds, the flight schedule may be rescheduled based on availability. If rescheduling is not possible, a refund option will be provided, subject to applicable policies.

Yes. Children aged 2 years and above are allowed to join the flight when accompanied by a parent or guardian. We also provide a child safety harness to ensure comfort and safety during the flight.

For scenic tours, the baggage limit is generally up to 5 kg per passenger. For charter flights, baggage capacity can be adjusted depending on the helicopter type, number of passengers, and operational conditions.

Our team will welcome you immediately after you disembark from the aircraft and assist you throughout your arrival process at the airport. You will easily recognize our staff through a prepared name sign, so there is no need to find a meeting point yourself.

Yes. We can assist with the Visa on Arrival (VOA) process through available support services and express lane access. The VOA fee is still paid separately by the guest according to the Indonesian government’s applicable rates and regulations at the time of arrival.

Generally, it takes around 10–15 minutes for arrival and 5–10 minutes for departure. This may vary depending on airport operations, immigration queues, and the selected service. With VIP Airport Service, the process is usually faster and more comfortable compared to the regular lane.

No. Private bodyguards in Indonesia are not permitted to carry firearms. However, our team is trained in close combat and emergency response. All security services comply with Indonesian laws and regulations, and operations are always carried out according to the required permits and legal standards.

Not necessarily. Security placement is flexible depending on your needs, whether stationed outside or accompanying you inside with discrete positioning. This ensures protection without disrupting the flow of the event.

All of our bodyguard personnel can communicate in English. Additional language support such as Mandarin or Russian may also be available upon request, depending on staff availability.

Police escort is strictly intended for official and legitimate purposes such as urgent business, emergencies, or formal events, and not for general sightseeing or leisure tours. The use of escort services must comply with regulations and approval from the relevant authorities, so not all types of travel are eligible.

The number of escort vehicles is usually 1–2 police motorcycles. For certain VIP requirements with higher security levels, a police car may also be included, depending on the travel needs, security assessment, and approval from the relevant authorities.